Returns
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Returns Period Extended!

So you don't have to worry if all those gifts you are buying aren't the perfect size, we've extended our returns period all the way up to Thursday 25th January 2018.

Anything you order now, you can return until that date, and get a full refund.

Changed your mind or not your size?
No problem, you can return your item to us, providing it is new, unused and complete (including, if applicable, instruction manuals, fixings, screws etc).

You’ll need to pay for all postage costs sending the item back to us. We’ll issue you a full refund for the amount you originally paid for the item on placing the order, inlcuding shipping at the rate for standard shipping to your location.

Not what you ordered or missing an item?
If we have sent you an incorrect item, first of all, we apologise! Please contact us as soon as possible (returns@thesportshq.com); we will have the correct item out to you as quickly as we possibly can. We do sometimes recycle boxes and use them to send multiple items or provided additional protrective packaging. Please do ensure you have checked inside the package prior to contacting us.

Something wrong from the start?
If your product arrives damaged or faulty, or develops a fault within our extended returns period, please let us know as soon as possible. We will endeavour to get the fault resolved as quickly as possible. We will repair or replace the item, or if you prefer, issue a refund. As long as you notify us beforehand, we will cover the postage costs.

Something wrong further down the line?
If a product develops a fault during its warranty period, please stop using it immediately and contact us. We will have the product working again as soon as possible, either through repairing or replacing. We will cover all postage costs. Please however note details about packaging in "Other Information" below.

What you need to do
Email us at returns@thesportshq.com as soon as you can, and we will advise you from there. Make sure you include your order reference number. For the quickest resolution, include digital photos of the item or fault in question in this email.

When you return the item, we'll ask you to print, complete and include our returns form - you can download this here

What returns services do you offer?
Smaller items, such as clothing and shoes, can be returned using Collect+ - a service where you can drop off at a local newsagent at your convenience. We can also arrange couriers to collect from your home or work.

For items up to 10-30kg in weight, we use Parcelforce/DX for the return, who will collect from your home or place of work.

Bulky items can only be returned with DX Freight, who again will collect from your home or work.

Please note, these are all paid services and are not offered free, unless we've sent the wrong item, or there's a fault with the product.

Other Information
There are a few other pieces of information to be aware of:

  • Although the original packaging on our products does state to retain for warranty purposes, we note from experience not everyone heeds this advice. Should you not have kept the original packaging and are not able to source your own suitable packaging we are able to supply at a small additional cost. If needed please ask for details.
  • There are no returns on items that are not 'off the shelf' - so any custom fit, personalised, made to measure products cannot be returned in any circumstances
  • If a product has been mis-used, abused or deliberately damaged, then we will not accept any returns, nor issue replacements or refunds
  • If we send you an incorrect item, we may post a replacement to you before collecting the incorrectly sent item so that you get your proper item with miminal delay. If we have asked you to return the incorrectly sent item to us, and you do not within 30 days, we will charge you for the incorrect item.
  • If you have asked for a refund to your credit card, please note it may take up to a week for it to appear back on your statement
  • If you have not contacted us before returning an item, then we may not accept the return
  • If you do not include a cover note with the return, we will be unable to idenfity it as yours. We will hold the item for 1 week before disposing or returning to stock.

What is the returns address?

Please send all returns to:

Returns Department,
S247 PLC,
Units 3-4 Lower Park Farm,
Storrage Lane,
Alvechurch
Worcs,
B48 7ER

Please note - if you haven't already contacted us at returns@thesportshq.com to arrange or authorise the return, we will be unable to process it.

Please also remember to include a completed returns form with your returned item(s) (you can download this here). This allows us to process your return as quickly as possible.